Shipping policy

Thank you for shopping with Veltrix. We are committed to delivering your order quickly and safely.

Order Processing Time: All orders are processed within 1–3 business days (Monday–Friday). Orders are not processed on Sundays or public holidays. Once your order is shipped, you will receive a confirmation email with tracking details. Please ensure your shipping address is correct at checkout. Veltrix is not responsible for delays caused by incorrect address information.

Shipping Time: Estimated delivery time for domestic orders is 5–10 business days. International orders may take 7–15 business days. Delivery times may vary depending on location, customs clearance, and courier services.

Shipping Charges: Shipping costs are calculated at checkout unless a free shipping promotion is active. Shipping fees are non-refundable once the order has been shipped.

Tracking Information: After shipment, you will receive a tracking number via email. If you do not receive tracking details within 5 business days, please contact us.

Delays: While we aim for timely delivery, delays may occur due to high demand, weather conditions, customs procedures, or courier disruptions. Veltrix is not responsible for delays caused by external shipping carriers.

Lost or Stolen Packages: Veltrix is not responsible for lost or stolen packages confirmed as delivered by the courier. Please contact the shipping provider directly for assistance.

Your cart is empty

Shipping policy